1. Overview
OnFire Messenger is operated by OnFire Messenger Inc, a company registered in the United States. We are committed to maintaining the privacy and security of our users while also cooperating with legitimate law enforcement requests in accordance with applicable laws.
This document provides guidelines for law enforcement agencies seeking information about OnFire Messenger users. We review all requests to ensure they comply with applicable legal requirements and our commitment to user privacy.
2. Submitting Requests
All law enforcement requests should be submitted through our official channels:
Contact Information
lawenforcement@onfire.so
OnFire Messenger Inc
Legal Department - Law Enforcement Requests
254 Chapman Rd, Ste 209
Newark, DE 19702
United States
Important: For timely processing, please ensure all requests include the specific legal basis, the data being requested, and a valid return contact address.
3. U.S. Law Enforcement Requests
U.S. law enforcement agencies may submit legal process directly to our legal department. We accept the following types of legal process:
- Subpoenas: May be used to request basic subscriber information.
- Court Orders: Required for access to account transaction records and communications metadata.
- Search Warrants: Required for access to stored communications content.
4. International Requests
International law enforcement agencies may submit requests through the following procedures:
UK Law Enforcement
Direct requests accepted with appropriate UK legal process (e.g., Production Orders, court orders under the Data Protection Act 2018).
EU Member States
Requests should be submitted through appropriate legal channels. We comply with valid European Investigation Orders (EIO) and other applicable legal instruments.
Other Countries
Authorities in other countries should work through Mutual Legal Assistance Treaty (MLAT) processes or other applicable international cooperation mechanisms.
5. Emergency Requests
In emergency situations involving imminent danger of death or serious physical injury, we may provide information to law enforcement without standard legal process.
Emergency Disclosure Requests
Emergency requests must include:
- • A description of the emergency situation
- • Identification of the person(s) at risk
- • The specific information requested and why it is necessary
- • Contact information for the requesting officer
For emergency requests, contact us at emergency@onfire.so with "EMERGENCY" in the subject line.
6. Types of Data Available
Subject to valid legal process, the following categories of information may be available:
Basic Subscriber Information
Account creation date, email address, phone number (if provided), profile information, and last login date.
Transaction Records
IP addresses used to access the service, login/logout timestamps, and general activity logs.
Communications Data
Message metadata (timestamps, recipients), stored media files, and message content (where technically available and not end-to-end encrypted).
Note: Certain communications on OnFire may be end-to-end encrypted. For end-to-end encrypted messages, we cannot provide the content of communications as we do not have access to encryption keys.
7. Privacy Commitment
OnFire Messenger is committed to maintaining the privacy of our users. We carefully review each law enforcement request and may challenge requests that:
- Are overly broad or vague
- Do not appear to have a valid legal basis
- Seek data outside of jurisdictional authority
- Would require disclosure that violates applicable privacy laws
Unless prohibited by law or court order, we may notify users when their information is requested by law enforcement.
8. Frequently Asked Questions
Can OnFire provide real-time surveillance or wiretaps?
OnFire does not provide real-time surveillance capabilities. We can only provide stored records in response to valid legal process.
How long does OnFire retain user data?
Data retention periods vary by data type and are governed by our Privacy Policy. Account information is generally retained while an account is active. Some data may be retained for shorter periods or deleted automatically.
Can OnFire access encrypted messages?
For messages that are end-to-end encrypted, we cannot access the message content. We do not hold the encryption keys for these communications.
Does OnFire notify users of law enforcement requests?
Unless legally prohibited or in emergency situations, we may notify affected users about requests for their data. We may delay notification where permitted by law if doing so could jeopardize an investigation.
How can law enforcement preserve data pending legal process?
U.S. law enforcement may request data preservation under 18 U.S.C. § 2703(f). Preservation requests should be submitted to our legal department and must identify the specific account(s) and data to be preserved.