Who You Are Contracting With
OnFire is operated by two companies. Which one you contract with depends on where you are located.
| If you are located in | Your counterparty is | Registered office |
|---|
| The European Economic Area | OnFire Messenger Ltd., registered in Ireland, company number 796932 | 77 Camden Street Lower, Dublin, D02 XE80, Ireland |
| The United States | OnFire Messenger Inc., registered in Delaware | 254 Chapman Rd, Ste 209, Newark, DE 19702, United States |
This document is the version that applies where your counterparty is OnFire Messenger Ltd. If your counterparty is OnFire Messenger Inc., the corresponding United States version applies to you instead, and is available in the OnFire Legal Center at https://onfire.so/legal.
If you are located outside both the European Economic Area and the United States, contact [email protected] and we will confirm which terms apply to you before you rely on this document.
Data protection. Where this document concerns personal data, the company named above as your counterparty is the data controller for your personal data. For users in the European Economic Area that is OnFire Messenger Ltd., and the supervisory authority is the Irish Data Protection Commission. For users in the United States that is OnFire Messenger Inc., and the rights set out in the United States Privacy Policy apply instead.
If you move, or deal across regions. The company you contract with is determined by where you are located when you use the Services. If you relocate permanently to the other region, the version applying to that region will govern your use of the Services from that point. Dealing with a user, merchant, courier, driver or host located in the other region — for example, buying from a seller in the United States while you are in the European Economic Area — does not change which company you contract with, and does not affect any mandatory consumer protection you have under the law of your country of residence.
This Cookie Policy explains how OnFire Messenger Ltd. ("OnFire", "we", "us", "our") uses cookies and similar technologies on our website (https://onfire.so) and in the OnFire App (collectively, the "Platform"). It should be read in conjunction with our Privacy Policy, available at https://onfire.so/legal/privacy-policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website or use an application. They are widely used to make websites and applications work more efficiently, to provide information to the owners, and to enhance the user experience.
Similar technologies include:
- Web beacons (also known as pixel tags or clear GIFs): Small graphic files embedded in web pages or emails that track whether content has been accessed.
- Local storage: Data stored locally on your device by the browser or application, such as HTML5 local storage and session storage.
- Software Development Kits (SDKs): Code embedded in our mobile application that functions similarly to cookies in a mobile app environment.
In this Cookie Policy, "cookies" refers collectively to all these technologies unless otherwise specified.
2. Types of Cookies We Use
2.1. Strictly Necessary Cookies
These cookies are essential for the operation of our Platform. They enable core functionality such as security, authentication, and accessibility. The Platform cannot function properly without these cookies, and they cannot be disabled.
| Cookie/Technology | Purpose | Duration |
|---|
| Session authentication | Keeps you logged in securely | Session |
| Security tokens (CSRF) | Protects against cross-site request forgery attacks | Session |
| Load balancing | Distributes traffic across servers for performance | Session |
| Cookie consent preferences | Remembers your cookie consent choices | 12 months |
| Language and locale | Stores your selected language preference | 12 months |
2.2. Performance and Analytics Cookies
These cookies collect information about how visitors use our Platform, such as which pages are visited most often and whether users encounter error messages. All data collected by these cookies is aggregated and anonymised. They help us understand and improve how the Platform performs.
| Cookie/Technology | Provider | Purpose | Duration |
|---|
| Analytics tracking | PostHog | Usage analytics, feature adoption, error tracking | 12 months |
| Crash reporting | Sentry / Firebase Crashlytics | App stability monitoring and crash diagnostics | Session |
| Performance monitoring | Internal | Page load times, API response times | Session |
2.3. Functionality Cookies
These cookies enable the Platform to provide enhanced features and personalisation. They may be set by us or by third-party providers whose services we have incorporated into our Platform.
| Cookie/Technology | Purpose | Duration |
|---|
| Map preferences | Remembers map view settings and default locations | 12 months |
| Notification preferences | Stores notification display settings | 12 months |
| Accessibility settings | Stores font size, contrast, and other accessibility choices | 12 months |
| Recent searches | Stores recent ride/delivery search history for convenience | 30 days |
2.4. Marketing and Advertising Cookies
These cookies may be used to deliver advertisements relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
OnFire currently uses limited marketing cookies. If we introduce additional marketing cookies in the future, we will update this policy and obtain your consent before activating them.
| Cookie/Technology | Provider | Purpose | Duration |
|---|
| Attribution tracking | Internal | Tracks how users discover OnFire (referral sources) | 90 days |
3. Third-Party Cookies
Certain third-party services integrated into our Platform may set their own cookies. These cookies are governed by the respective third party's privacy and cookie policies. We do not control these cookies.
Third-party services that may set cookies include:
| Provider | Purpose | Privacy Policy |
|---|
| PostHog | Product analytics | https://posthog.com/privacy |
| Mapbox | Map rendering and geolocation | https://www.mapbox.com/privacy |
| Stripe / Payment Processor | Payment processing and fraud prevention | https://stripe.com/privacy |
| Firebase (Google) | Crash reporting and app analytics | https://firebase.google.com/support/privacy |
| Sentry | Error monitoring and crash diagnostics | https://sentry.io/privacy/ |
We encourage you to review the privacy and cookie policies of these third parties.
4. Managing Cookies
You have several options for managing cookies:
4.1. Cookie Consent Tool
When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by visiting the "Cookie Settings" link in the footer of our website or within the OnFire App settings.
4.2. Browser Settings
Most web browsers allow you to manage cookies through their settings. You can typically:
- View the cookies stored on your device
- Delete individual cookies or all cookies
- Block cookies from specific websites or all websites
- Set your browser to notify you when a cookie is being set
Instructions for managing cookies in common browsers:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Safari: Preferences > Privacy > Manage Website Data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Edge: Settings > Privacy, search, and services > Cookies and site permissions
4.3. Mobile Device Settings
On mobile devices, you can manage tracking and advertising preferences through your device settings:
- iOS: Settings > Privacy & Security > Tracking
- Android: Settings > Privacy > Ads
4.4. Opt-Out Links
You can opt out of specific third-party analytics and advertising services:
- PostHog: Contact us at [email protected] to opt out of analytics tracking
- Google Analytics (if applicable): https://tools.google.com/dlpage/gaoptout
4.5. Impact of Disabling Cookies
If you choose to disable or delete cookies, please note that:
- Some features of the Platform may not function properly or may be unavailable
- You may need to re-enter information or log in again each time you visit
- Your preferences and settings may not be saved
- Strictly necessary cookies cannot be disabled as they are essential for the Platform to function
5. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. There is no universally accepted standard for how to respond to DNT signals. We currently do not respond to DNT signals but will review this position as industry standards develop.
6. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology, or changes in applicable law. When we make material changes, we will notify you by posting a prominent notice on our website or within the OnFire App.
The "Last Updated" date at the top of this Cookie Policy indicates when it was last revised.