Legal Center
Our policies, terms and regulatory notices.
OnFire is operated by OnFire Messenger Ltd. (Ireland, company number 796932) for users in the European Economic Area, and by OnFire Messenger Inc. (Delaware) for users in the United States. Each document below states which one applies to you.
Everyone
The core documents that apply to anyone using OnFire.
Privacy Policy (United States)
How we collect, use, share and protect your personal information. Applies where your counterparty is OnFire Messenger Inc.
Privacy Policy (Europe)
How we handle your personal data under the GDPR. Applies where your counterparty is OnFire Messenger Ltd.
Terms of Service (United States)
The rules governing your use of OnFire. Applies where your counterparty is OnFire Messenger Inc.
Terms of Service (Europe)
The rules governing your use of OnFire. Applies where your counterparty is OnFire Messenger Ltd.
Refund and Cancellation Policy (United States)
How refunds, cancellations and subscription renewals work. Applies where your counterparty is OnFire Messenger Inc.
Refund and Cancellation Policy (Europe)
Refunds, cancellations and your 14-day right of withdrawal. Applies where your counterparty is OnFire Messenger Ltd.
Customer Terms and Conditions (Europe)
The terms for ordering goods and services through OnFire in the European Economic Area.
Acceptable Use Policy
What you may and may not do on OnFire, how we enforce it, and how to challenge a decision.
Cookie Policy
The cookies and similar technologies we use, and how to control them.
Accessibility Statement
Our commitment to WCAG 2.2 AA and the European Accessibility Act, known limitations, and how to report a barrier.
Safety
How we handle reports, protect minors, and respond to authorities.
Community Guidelines
What is and is not allowed on OnFire, how we enforce it, and how to report something.
Child Safety Policy
How we approach the protection of minors, and what we do and do not currently detect.
Age Suitability Policy
Who OnFire is for, the minimum age by country, the social features it contains, and what we do and do not verify about age.
AI Transparency
Where AI is used in the product, what it does with your content, and what it does not do.
Age Verification and Minor Safety
Our approach to age and the protection of younger users.
Law Enforcement Requests
How authorities can make a lawful request, and what we can and cannot provide.
Payments and financial crime
How we verify identity for money features and payouts, and how we prevent money laundering and sanctions evasion.
Know Your Customer (KYC) Policy
When we and our payment partners verify your identity or business, what we ask for, and how that data is protected.
Anti-Money Laundering Policy
Our risk-based approach to money laundering, terrorist financing and sanctions: screening, monitoring, reporting and record keeping.
Europe: regulatory notices
Notices published under EU regulations, by OnFire Messenger Ltd. as the European provider.
EU Data Act Notice
Your rights to access and port data generated by connected products and related services.
How OnFire Decides What You See
Why your feed is in date order, how stays search is ranked, and why nobody can pay to rank higher.
Advertising Transparency
How ads are labelled, who pays for them, and why OnFire does not target advertising.
Reporting Illegal Content
How to report illegal content, what to include, and what happens after you do.
Content Decisions and Appeals
What we tell you when we act against your content or account, and how to ask us to look again.
DSA Contact Points and Regulator
Who operates OnFire in Europe, how to reach us, and which authority supervises us.
Selling and working on OnFire
For merchants, couriers and businesses. European terms, with OnFire Messenger Ltd. as counterparty.
Business User Terms
Your rights if you sell, host, drive or deliver on OnFire, under the EU Platform-to-Business Regulation.
Complaints and Mediation
How business users can challenge a decision, and what happens if we cannot resolve it between us.
Merchant Terms and Conditions
For businesses selling goods and services through OnFire, including how listings are ranked.
Courier Terms and Conditions
For couriers making deliveries through OnFire.
Business Account Terms
For organisations buying OnFire services for their people, such as employee travel.
Business Referral Program Terms
The terms of the OnFire business referral programme.
Supported Business Types
Which business categories we support, which need approval, and how to appeal a decision.
Hosting stays
For hosts listing short-term rental accommodation on OnFire.
Live Gigs
For teachers, tutors and coaches who sell live 1:1 video sessions on OnFire Live Gigs, for learners who book a weekly series of lessons, and for parents and guardians who book a lesson or a series for their child.
Live Gigs Seller Terms
For selling live lessons and coaching: verification, matching, the free trial, fees, Stripe payouts, recordings, children's sessions and reviews.
Live Gigs Guardian Terms
For booking a lesson for your child: staying on camera, recordings, the child profile, who sees it, photo checks and how to delete it.
Live Gigs Weekly Sessions Terms
For booking weekly lessons with the same tutor: 4-week blocks paid in advance, automatic renewal, reminders, cancelling, refunds and the locked price.
Rides
For drivers and passengers using OnFire Rides in Europe.
Vehicle rental
Peer-to-peer car rental, and e-scooter and e-bike rental.
Car Rental Terms (Renter)
For renting a car through OnFire. Includes what is and is not covered by insurance.
Car Owner Terms (Host)
For listing your vehicle for rental on OnFire.
Car Deposit Policy
How security deposits are held, released, claimed against and adjudicated.
Car Cancellation Policy
Cancellation windows, tiers and fees for car rental bookings.
Car Rental Privacy Addendum
How location, telematics and rental data are handled for car rental.
E-Vehicle Rental Terms
For renting OnFire e-scooters and e-bikes, including the riding rules.
Contact Us
For legal inquiries not covered by our documentation, please reach out to our legal team.